Our Cloud Call Center leverages the open-source call center software VICIdial® to deliver a high-powered, full-featured, hosted contact center solution with the following features:
Cloud Call Center
- Inbound / outbound / blended call campaigns
- Integrated script builder
- Integrated web forms
- Integrated web phones (No external phone needed.)
- Caller ID management / area code mapping
- Consultative transfers (internal/external)
- Blind transfers (internal/external)
- Wait Time
- Talk Time
- Progressive (manual) and predictive dial modes
- Monitoring (listen, barge)
- Merchant (credit card processor) integration
- Call recording
- Branded emails triggered by call disposition
- Call detail records and managerial reports
- Custom integrations
The Cloud Call Center platform is hosted in our highly secure data centers on a world-class interconnected network. Having multiple interconnected sites creates a reliable and scalable infrastructure that guarantees 100% uptime, and the highest level of business continuity for our customers.
The OpulentCloud leverages the Open Source project – OpenNebula – for CLOUD resource management. OpenNebula is the most simple, but feature-rich and flexible solution for the comprehensive management of virtualized data centers to enable private, public, and hybrid IaaS clouds.
Secure and Redundant
Opulent has multiple sites hosted in secure datacenters in Dallas, TX and Miami, FL, connected by a private Layer 2 network to ensure secure data replication and failover. OpulentCloud utilizes data encryption, incident monitoring, tight access, and endpoint controls to fully protect your data 24/7. We ensure that your applications and data will always be protected in the cloud.
The OpulentCloud features multiple 10Gbps public interconnects (in each location) delivered to the latest Cisco Nexus switching gear capable of processing more than 1 billion packets per second. The OpulentCloud also features a 10Gbps private network built to handle the demands of workload-intensive applications.
Our suite of Managed Services includes maintenance & monitoring, help desk, and critical response components, as well as migration assistance, capacity & resource planning, architecture design, and live deployment support. The heart of the OpulentCloud is our White Glove Managed Services provided to each client.